This Refund Policy explains how we handle refunds for orders placed through our online store. We operate in compliance with Australian law and GDPR regulations, ensuring a secure, transparent, and fair process.
Refunds may be issued if:
An order is cancelled successfully within the allowed time frame;
A return or exchange request is approved according to our Return Exchange Policy;
Products are damaged, defective, or not as described;
Other legitimate reasons as outlined in our return policies.
Please review our Return Exchange Policy for detailed eligibility criteria.
Refunds are issued to the original payment method used at checkout (Visa or MasterCard).
Refunds may take 3–7 business days to appear in your account, depending on your bank or payment provider.
If the refund does not appear within this time, please contact us.
Once your return or cancellation is approved, we will initiate the refund promptly.
Processing includes verification of returned items (if applicable) and coordination with the payment provider.
You will receive a confirmation email once the refund has been processed.
If the refund is due to product damage, defects, incorrect items, or other issues covered by our policies, we cover all shipping costs.
For refunds not related to product issues, such as buyer’s change of mind, return shipping costs are the responsibility of the customer.
Any disputes regarding refunds are handled according to Australian law and applicable GDPR requirements.
You should contact us promptly if you have concerns or questions about your refund.
For inquiries or assistance regarding refunds, please contact us:
Contact Address: 3719 ROUTE 75 LOT 15, HUNTINGTON, WV, 25704, US
Customer Service Phone: +1(351)501-2749
Customer Service Email: bulkhelp@furnifont.com
Online Hours: Monday to Friday, 8:30–12:00 and 14:00–18:00 (Australian Time)
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