Order Cancellation Policy
This Order Cancellation Policy explains how we handle cancellations for orders placed through our online store. Our goal is to make the process smooth, transparent, and easy to understand.
1. Cancellation Eligibility
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Orders can be cancelled within 48 hours of placement if they have not been shipped.
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Orders placed after 48 hours or already dispatched cannot be cancelled. In these cases, you may return the item via our Return Exchange Policy.
We recommend reviewing your order details promptly to see if it is eligible for cancellation.
2. How to Request a Cancellation
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Contact us via email or phone, providing your order number and proof of payment.
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Our team will review your request and notify you as soon as it is approved.
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Once approved, we will initiate your refund in line with our Refund Policy.
3. Refund Details
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Refunds are issued to the original payment method used at checkout (Visa or MasterCard).
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Refunds generally appear within 3–7 business days, depending on your bank or payment provider.
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If the refund does not appear within this time frame, please contact us for assistance.
4. Customer Responsibilities
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Ensure your order information is correct when requesting a cancellation.
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Providing accurate order numbers and payment details helps us process your request quickly.
5. Contact Information
If you have questions or need help cancelling an order, you can reach us at:
Contact Address: 3719 ROUTE 75 LOT 15, HUNTINGTON, WV, 25704, US
Customer Service Phone: +1(351)501-2749
Customer Service Email: bulkhelp@furnifont.com
Online Hours: Monday to Friday, 8:30–12:00 and 14:00–18:00 (Australian Time)